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Computer Support Technician Diploma
Program Overview
The Computer Support Technician diploma program in Calgary offers you the opportunity to become a skilled member of the IT profession. As part of the diploma program, you will learn how to effectively field phone and email requests from customers seeking guidance on technical problems, diagnose the problem and patiently walk the customer through the problem-solving process. You will have the option to write a limited number of certification exams pending course outcomes.- Learn the basic concepts of computer troubleshooting and repair, hardware components, operation concepts of computers
- Learn to install, configure and troubleshoot computer hardware components
- Learn to install common operating systems including Windows, Linux, and Mac and perform essential administration tasks
- Explore the Linux operation system from the perspective of a system power user and administrator
- Develop your knowledge in Windows Client Configuration including how to install, upgrade and migrate to Windows 10 and working within the Windows 10 operating system
- Gain an overview of security essentials on computers and networks and learn to troubleshoot and resolve any identified security issues
- Includes a course that prepares you to write the ITIL Foundation certification exam
Careers
Career opportunities exist for Computer Support Technicians in organizations of all sizes and industries as:- User Support Technicians
- Technical Help Desk Agents
- Help Desk Analysts
- System Support Representatives
- Help Desk Technicians
- Computer Help Desk Representatives
- Installation Technicians
- PC Support Analysts
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Provincial Funding
Looking for student aid options offered by your local province? Choose your province of residence below to check out provincial funding options such as grants, loans, scholarships, and bursaries.
* All student funding, whether made available privately or through various government branches, is only approved to those who qualify, by the original source of funding.
There are many criteria that each candidate must meet to be approved. Schools can only inform you of what may be available.
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