Qualify for Special Funding
Help Desk Analyst Diploma
The Help Desk Analyst diploma will prepare students as an information technology (IT) professional, who can help users resolves issues with computer hardware or software via telephone, website, email or a chat bot. Students will learn how to respond to inquiries, assess problems and issues with IT equipment and applications, and learn how to resolve these issues for users.
This course is designed for today's fast paced industry that demands speedy help desk IT support. Help desk support personnel successfully solve various problems for hardware and software, such as server, computers, printers, and software programs like Windows. This involves asking questions to the customer to assess the problems and provide solutions. Sometimes a solution can only be provided by sending a technician on site to help the customer.
Graduates of this program can seek employment in various IT departments working in a call center or online technical support center. They will provide support, help troubleshoot and give solutions for IT problems that customers inquire about.
Not Sure Where to Start?
Choosing a school or program can feel overwhelming, especially when funding details, eligibility, and timelines may depend on your personal situation.
A good first step is to identify the type of training you’re interested in, then connect with schools that can explain program options, admissions steps, and available support.
Use the search tool to begin narrowing your options based on your goals.
* All student funding, whether made available privately or through various government branches, is only approved to those who qualify, by the original source of funding.
There are many criteria that each candidate must meet to be approved. Schools can only inform you of what may be available.
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